Terms & Policies

Policy collection

Review ONTCSA site terms, privacy, account, order, shipping, refund, tobacco-related, and compliance policies from one collection-managed index.

Collection managed

Terms and ConditionsCommercial terms for using ONTCSA websites, requesting B2B review, submitting project information, and engaging with ONTCSA sales paths.Privacy PolicyHow ONTCSA handles contact, account, order, project, and website information submitted through public and account workflows.Refund PolicyRefund and adjustment expectations for samples, approved orders, custom production, and B2B account transactions.Shipping PolicyShipping, export, freight, customs, delivery coordination, and receiving responsibilities for qualified B2B tobacco orders.Accessibility StatementONTCSA accessibility commitment for public website information, navigation, forms, and account-related content.Member Account PolicyRules for ONTCSA member accounts, login access, account review, business eligibility, order history, and account security.Tobacco Related PoliciesAdult-use tobacco, no-cigarette, buyer qualification, destination-market, labeling, and compliance expectations.Cookie PolicyHow ONTCSA may use cookies, session data, local storage, and similar browser technologies for site, account, and checkout functionality.Returns, Damage & Claims PolicyReceiving, inspection, return authorization, damage reporting, and claims documentation expectations.Wholesale & B2B PolicyWholesale buyer eligibility, minimums, quote review, product availability, samples, and commercial account expectations.Compliance & Legal PolicyHigh-level compliance, legal, documentation, marketing-claim, and destination-market responsibility notices.