Shipping coordination
Shipping terms, carriers, forwarders, documentation, schedules, and handoff responsibilities are confirmed during order or project review. Availability varies by destination and product type.
Buyer and importer duties
Buyers, importers, or appointed forwarders remain responsible for import/export requirements, duties, taxes, customs, permits, market approvals, receiving, and local compliance.
Claims and delivery issues
Shipping claims should be reported promptly with order references, photos, delivery notes, packaging condition, and carrier documentation so ONTCSA can review the correct support path.